- Nine Ways to Test an Entrepreneurial Idea – HBR
- Innovative companies are constantly obsoleting themselves via @ralph_ohr
- Only Outthinkers Will Survive Today’s Paradigm Shift – Fast Company
- No Vision = No Innovation by @ovoinnovation
- How to prevent ideas and opportunities from falling through the cracks – SmartBlog Insights
- Staying Ahead of Innovation Challenges by @richardsona
- The Five Habits of Great Innovators – Fast Company
One thing about delivering great customer service is that if you ignore customers and waste their time they'll be pissed off and stop doing business with you.